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General Warranty Policy, Effective April 1, 2003  

Expert Computer International, Inc. warrants all of our electronic products to be in good working condition for a period of one year. Should the poduct defect any time during this warranty period, ECI will, at this option, repair or replace the product at no additional charge except as set forth below:

  1. Before returning the defective product, please call the RMA Dept. to request a RMA form to be faxed to you. Please fill out the form with detailed information of the defective product and fax the form back to ECI with the copy of original invoice that has serial number on it. Then a RMA number will be given to you through fax.
  2. For complicated problems, please use a separate sheet to explain the problem.
  3. Any RMA package without a written RMA number on it will be refused.
    The warranty does not include the service to repair the damage resulting from accidental disaster, abuse or inappropriate operation of the product.
  4. A $20.00 handling fee plus the return freight will be charged to the user if non-ECI product found in the RMA or there is a "NO problem found" report on the returned product.
  5. All RMA items must be well-packed. Products damaged due to the inappropriate packaging are subject to additional charge for handling and recovering.
  6. Products short in parts such as memory or BIOS on board will not be accepted for RMA.
  7. Product received "Dead on Arrival" must be reported within 7 days upon receipt of the shipment and must be received by ECI within 2 weeks. Error shipment or shortage of parts must be reported within 3 days.
  8. Replacement will be made upon receiving of the original product.
  9. RMA numbers are only good for 10 days from the date of issuing.
  10. On return and exchange, it will be made within 14 days from the date purchase with package unopned (original seal).14-30 days refund and exchange will be made by 15% restocking fee will be charged (even woth unopned original seal). Beyond 30 days, repair only no exchange or refund.
  11. All RMA packages must come with a detail packing list which indicates the numbers of each product and their serial numbers.
  12. All returned merchandise must be accompanied by a copy of the invoice, and the RMA number must be written on the mailing label. Serial number of return goods must match those on invoice.
  13. Expert Computer International reserves the right to delay replacement of an item until the replacement is returned from the vendor.
  14. All returns must be shipped prepaid. No CODs will be accepted.
  15. Your original receipt is required and a valid ID may be required for all returns, exchange, and warranty repair services.
  16. If ANY item is returned with any of the original package contents missing, full purchase price will not be refunded.

Limited Warranty

All hardware products delivered by Expert Computer International are warranted for one year unless otherwise provided in those written warranties. During this period Expert Computer International warranties the product to be free from defects in material and labor under normal use and service. This limited warranty is contingent upon proper use of the product in question and does not cover products which have modified or which have been subjected to unusual physical or electrical stresses.

There is no return on CPU and memory products. The warranty period for repairing is 15 days.

LIMITATION OF LIABILITY: Expert computer International will not be responsible for consequential damages to a system or its components that are caused by either internal or external equipment, shorted connections or components. Expert Computer International shall not be liable for damage to painted surfaces or keyboard keys due to physical abuse, or excessive use of liquids or chemicals or those that are spilled inside a system including oxidation or corrosion to components by exposure to salt air or adverse environmental conditions.

The limited warranty also does not cover any losses or damages that may occur as a result of:

Shipping or improper installation or maintenance.
Misuse, neglect or improper environment.
Any repair, modification, adjustment, or installation of options or parts by anyone other than an Expert Computer International authorized service person.
Excessive or inadequate electrical power surges, or other irregularities.

Refurbished Laptop Warranty

  1. No return will be accepted on notebook sales, only for exchange or repair.
  2. All notebooks, except for batteries, are for 30 days warranty of parts and labor.
  3. NO warranty on batteries.
  4. Defective units after received by buyer may be exchanged with other units within 15 day.
  5. Physical damages and scratches are not covered by warranty.
Return merchandise Policy

Please follow the following steps to get your RMA number

  1. Click for online RMA request.
  2. Fill out the online form.
  3. Remember to write down the problem description(s).
  4. Submit the form and wait for the RMA number.
  5. If we fail to email you RMA number in 24 hours, please feel free to contact us at 1-310-965-0101.

Questions? Please email to webmaster.
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